NO WIN NO FEE CRIMINAL INJURY CLAIMS

The initial proceedure in no win no fee criminal injury compensation claims is to submit an application form to the London or Glasgow office. The form is lengthy and detailed and covers the facts of the assault and the medical trauma. The CICA thereafter acknowledges receipt of the information and starts investigations with the police and the medical authorities before asking the claimant to update the medical and financial position. Serious cases may require substantial further details and even though the CICA may not have asked for certain information which may be submitted by the claimant the CICA must never the less consider all evidence received. The CICA will not however pay for any unsolicited evidence. Once all of the evidence is available the CICA will make a decision to either pay an amount of compensation or reject the claim which will be transmitted in writing to the claimant and either of these decisions can thereafter be appealed as outlined below if the claimant is not satisfied with the decision. The most common reasons for rejection in a no win no fee criminal injury compensation claim are failing to co-operate with the investigation of the offence by the police, unacceptable behaviour before during or after the incident giving rise to the assault and the claimants unspent criminal convictions.

SOLICITORS HELPLINE 0844 414 3634

Appeal Procedures

If you receive a decision that you are not satisfied with then there are two appeal procedures that can be instigated. An initial decision by a case officer can be reviewed upon request by a more senior case office who will either amend or re-instate the decision. The forms necessary to instigate this action are always included with the letter from the CICA advising of the initial decision. Most reviews fail and the original decision is upheld. If you are still dissatisfied then an appeal can be made to the CICA Appeal Tribunal which is an independent review body which operates independently of the CICA. The forms for appeal are always included in with the final written decision sent out by the CICA.

SOLICITORS HELPLINE 0844 414 3634

CICA Customer Care

If you have a complaint or grievance about the way the CICA is run you should contact the person dealing with your claim at the CICA or if this is not appropriate you should make contact with the Section Manager. If your complaint is of a serious nature then a complaint can be made to the Customer Care Team:-

  • The Manager
    CICA Customer Care Team
    Tay House
    300 Bath Street
    GLASGOW
    G2 4LN.
    Tel. 0845 602 3890.
    Minicom 0141 331 5441.
    email customercare.cica@gtnet.gov.uk

SOLICITORS HELPLINE 0844 414 3634

THe Ombudsman

The CICA also falls within the jurisdiction of the Parliamentary Commissioner for Administration (The Ombudsman) who investigates complaints of poor administration. Complaints for England and Wales must be submitted through a Member of Parliament. If you want to complain to the Scottish Public Service Ombudsman, you should write to:

  • The Scottish Public Services Ombudsman
    23 Walker Street
    EDINBURGH
    EH3 7XH

SOLICITORS HELPLINE 0844 414 3634

Specialist Personal Injury Solicitors

We are a specialist claims service which deals with no win no fee criminal injury compensation claims (UK). Our cases are completely risk free and if the application is unsuccessful, for any reason whatsoever, you will not pay us a penny. We are an independent company with no connection to the CICA. If you would like free advice on the telephone, without obligation, just phone the helpline or complete the contact form.

 

SOLICITORS HELPLINE 0844 414 3634